FAQ

F.A.Q.

Check out our most Frequently Asked Questions, answered by Pool owner Ron Shellhouse

What services do you offer for pools?

We offer various pool services, including cleaning, repairs, and equipment upgrades. Our team of experienced technicians can help keep your pool in top condition so you can enjoy it all season long.

For our full range of services, please call any time (214) 475-3163

How often should I have my pool cleaned?

Having your pool cleaned at least once a week during the swimming season is recommended. This helps ensure that the water remains clear and debris-free and that the chemicals are balanced properly.

What types of pool repairs do you offer?

We offer a wide range of pool repairs, including fixing leaks, repairing pumps and filters, and replacing pool tiles. If you’re experiencing an issue with your pool, our team of technicians can diagnose the problem and provide you with a solution.

Can you upgrade my pool equipment?

Yes, we offer a variety of pool equipment upgrades, including installing new pumps, filters, heaters, and lighting. Our technicians can help you select the right equipment to meet your needs and budget.

Do you offer maintenance plans for pools?

Yes, we offer flexible maintenance plans tailored to meet your pool’s specific needs. Our plans include regular cleaning, water testing and balancing, and equipment inspections to ensure your pool is always in top condition.

What happens if I need a repair outside of regular business hours?

We offer emergency repair services if you need a repair outside of regular business hours. Simply give us a call, and one of our technicians will be on their way to help you.

How do I know if my pool needs to be cleaned or repaired?

If you notice that your pool water is cloudy, has an unusual odor, or if your pool equipment is not working properly, it’s time to schedule a cleaning or repair. Our team of technicians can diagnose the issue and provide you with a solution.

What should I do if I have a question about my pool?

If you have a question about your pool, don’t hesitate to give us a call (214) 475-3136 7 days a week, 24/7 or send us an email. Our team of experts is always available to help you with any questions or concerns.

What do past customers say?

Getting recommendations & testimonials is an effective method for selecting exemplary service. You can check Patriot Pool Service work at the website. Additionally, feedback from past customers can provide insight into a company’s quality of work. It’s essential to look for positive reviews and testimonials to ensure satisfactory service.

What services are recommended for my pool?

Before beginning any pool maintenance, it’s advisable to determine the recommended practices for your specific pool environment. For instance, if your pets swim in the pool or if you only use the pool for entertainment purposes, these factors may impact the type of services most suitable for your residential collection. It’s crucial to consider these factors to ensure that you receive the appropriate pool maintenance services.

Call any time for a free consultation (214) 475-3136

Are Patriot Pool Service licensed and insured, and is the insurance up to date?

Yes, Patriot Pool Service is licensed and insured. Before hiring someone to do a job, it’s essential to check if they have a license and insurance. If they don’t have insurance and something goes wrong, you could be responsible for paying for any damages or injuries. Our company possesses up-to-date liability insurance.

How is customer service handled?

Patriot Pool Service customer service is readily available not only to answer your queries but also to attend to emergency repairs. Don’t hesitate to call 24/7 (214) 475-3136 and we will be happy to assist you!

How do I backwash?

Backwash while the pool pump is off by following these steps:

Put your multi port valve in the “backwash” position.
Turn the pump on and let it run for 1 minute, or until you don’t see any dirt coming through sight glass anymore.
Turn the pump off.
Put valve in the “rinse” position and let run for 30 seconds.
Now, put the valve back in the “filter” position and turn the pump on.
The final step is adding DE (diatomaceous earth). Ignore this step if you have a sand filter.

Refer to the manufacturers instructions on your filter to find how much DE to add after a backwash.

Why This Is Important: It’s important to keep pressure down on the filter.

How do I know when my filter needs to be backwashed?

The general rule is to backwash when the PSI rises 7-10 points above normal operating pressure (the pressure the filter runs in high speed following a filter clean in pool mode: the filter pressure will always be higher in spa mode. This is called “native” pressure), or every 3-4 weeks.

Some pressure gauges do not register large changes in pressure and some filters need to be backwashed more often.

Why This Is Important: It’s important to keep the pump circulating and filtrating at maximum efficiency. Also, with high PSI over an extended period of time, it can cause damage to the filter and pumps.

How long should I be running my pool pump?

Your pool pump can run 6-8 hours in the winter and 10-12 hours in the summer.

Why This Is Important: If the pool is not run for the proper amount of time, it will not filtrate the water through the filter effectively. A pool has a lot of water in it, usually around 10-30k gallons. ALL of that water needs to filtrate, or run, through the filter to clean it. Also if the pool is not circulating and is stagnant, it becomes a breeding pool for algae.

How often should I backwash?

Backwash is recommended every 6 months!

Why This Is Important: It’s important to keep pressure down on the filter.

My cleaner seems to get stuck on the steps and walls. How can I fix it?

Look at the back of your automatic cleaner and you will find a thruster jet.

Try adjusting that in a different direction than it is already. Point the jet at the wall that the cleaner “hugs” so the water moving through the jet can trust it toward the center of the pool.

Why This Is Important: If the cleaner gets stuck it will not work properly and clean the bottom of the floor or scrub the walls with its tail, thus leaving it moot.